RoyalPanda Casino Privacy Policy

At Royal Panda, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our platform at royalpanda.com. By using our services, you acknowledge that you have read and understood our data practices as described below. We are committed to full transparency regarding how your information is handled and to ensuring your rights are respected at every stage of your interaction with us.

1. Who We Are

We operate as RoyalPanda Casino under Royal Panda Ltd., a company registered in Malta (registration number C58222), located at Level 7, The Plaza Business Centre, Bisazza Street, SLM 1640, Sliema, Malta. We are part of the LeoVegas Mobile Gaming Group, which is a member of the MGM Resorts International family. We hold a corporate group licence issued by the Malta Gaming Authority (MGA/CRP/237/2013), which governs all of our data processing activities in line with applicable EU data protection regulations. You may contact our Data Protection Officer at dpo@leovegasgroup.com for any privacy-related queries.

2. Information We Collect

When you register, interact with, or transact through our Royal Panda online casino, we may collect the following categories of personal data:

• Full name, date of birth, and contact details including email address and phone number
• Your username and 1!TltXDkr$fhcW0{ used for the royal panda casino login process
• Government-issued identification documents for identity and age verification purposes
• Payment information including details related to cards, e-wallets, and other deposit or withdrawal methods
• Transaction history, gaming activity, and account usage patterns
• Device information, IP address, browser type, and geolocation data
• Communications you send us via live chat, email at help@royalpanda.com, or phone
• Preferences, marketing consent records, and any information you voluntarily provide

3. How We Use Your Information

At RoyalPanda, we use the personal data we collect for the following purposes:

• To create and manage your account, including facilitating the royal panda login experience across desktop and mobile
• To process deposits and withdrawals securely, including payments made via Visa, Mastercard, Skrill, Apple Pay, and other supported methods
• To verify your identity and comply with our anti-money laundering and Know Your Customer (KYC) obligations
• To administer bonuses such as our welcome bonus, royal panda free spins offers, and loyalty rewards through the Royal Panda Loyalty Club
• To provide customer support via live chat, email, or telephone
• To send you relevant marketing communications where you have given us permission to do so
• To improve our services, personalise your experience, and conduct internal analytics and reporting
• To comply with legal obligations and regulatory requirements imposed by the Malta Gaming Authority and applicable laws

4. Legal Basis for Processing

We process your personal data under one or more of the following legal grounds as established under the General Data Protection Regulation (GDPR) and applicable Maltese law:

• Contractual necessity: Processing required to fulfil our obligations to you as a registered player
• Legal obligation: Processing necessary to comply with regulatory, licensing, and anti-fraud requirements
• Legitimate interests: Processing carried out in our legitimate business interests, including fraud prevention and service improvement
• Consent: Where you have explicitly opted in, including for marketing communications

5. Cookies and Tracking Technologies

Our RoyalPanda Casino platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. These include session cookies, persistent cookies, and third-party analytics tools. You may manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our site, including the royal panda casino app and mobile browser experience. For detailed information, please refer to our dedicated Cookie Policy.

6. Sharing Your Information

We do not sell your personal data. However, at Royal Panda we may share your information with trusted third parties under specific and controlled circumstances:

• Payment processors and financial institutions necessary to complete your transactions
• Identity verification and fraud prevention service providers
• Game providers such as NetEnt, Evolution, Pragmatic Play, Play'n GO, and Microgaming who power our 2,000+ title library
• Regulatory bodies, including the Malta Gaming Authority, and law enforcement agencies where required by law
• Our parent company LeoVegas Mobile Gaming Group and affiliated entities within the MGM Resorts International group
• Dispute resolution services including eCOGRA and Blexr/CasinoReviews acting as our approved ADR providers

All third parties we work with are required to maintain appropriate data security standards and are permitted to use your data only for the specific purposes we authorise.

7. International Data Transfers

As part of the RoyalPanda group structure, your data may be transferred to and processed in countries outside the European Economic Area (EEA). Where such transfers occur, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to maintain an equivalent level of data protection.

8. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal, regulatory, and licensing obligations. In most cases, we are required to retain certain records for a minimum of five years following account closure. When data is no longer needed, we securely delete or anonymise it in accordance with our internal data retention policies.

9. Your Rights

As a user of our Royal Panda casino platform, you hold the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: You may request deletion of your data where it is no longer necessary for the purposes it was collected
• Right to restriction: You may ask us to limit our processing of your data in certain circumstances
• Right to data portability: You may request a structured, machine-readable copy of your data
• Right to object: You may object to processing based on our legitimate interests or for direct marketing purposes
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact our support team at help@royalpanda.com or reach our Data Protection Officer at dpo@leovegasgroup.com. We will respond to all verified requests within the timeframes required by applicable law.

10. Security Measures

At RoyalPanda Casino, we implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, or misuse. These include SSL encryption, secure server infrastructure, access controls, and regular security assessments. While we take every reasonable precaution, no data transmission over the internet can be guaranteed to be entirely secure. We encourage you to use a strong, unique 1!TltXDkr$fhcW0{ for your royalpanda login and to contact us immediately if you suspect any unauthorised activity on your account.

11. Responsible Gaming and Data

We use certain data specifically to support responsible gambling measures. Our Royal Panda platform monitors gaming behaviour to detect signs of problem gambling and to enforce self-exclusion, deposit limits, and other player protection tools. This processing is carried out in the interest of player welfare and is a condition of our MGA licence obligations.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you via email or through a prominent notice on our website. Your continued use of our services following such notification will constitute your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal data at Royal Panda, please reach out to us through the following channels:

• Email: help@royalpanda.com
• Phone: +46 8 124 11 401
• Data Protection Officer: dpo@leovegasgroup.com
• Postal address: Royal Panda Ltd., Level 7, The Plaza Business Centre, Bisazza Street, SLM 1640, Sliema, Malta

You also have the right to lodge a complaint with the Malta Gaming Authority or your local data protection supervisory authority if you believe we have not handled your data in accordance with applicable law.