RoyalPanda Terms and Conditions

Welcome to Royal Panda. These Terms and Conditions govern your access to and use of the RoyalPanda platform, including all games, promotions, and services available at royalpanda.com. By registering an account or placing any wager, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety. We reserve the right to update these Terms at any time; continued use of our services following any changes constitutes your acceptance of the revised version.

1. About Us

At Royal Panda, we operate under the name Royal Panda Ltd., a company incorporated in Malta with registration number C58222, and our registered address is Level 7, The Plaza Business Centre, Bisazza Street, SLM 1640, Sliema, Malta. We are part of the LeoVegas Mobile Gaming Group, which is owned by MGM Resorts International. Our RoyalPanda platform has been serving players since its launch on 10 March 2014, and we hold a corporate group licence issued by the Malta Gaming Authority (MGA/CRP/237/2013, issued 1 August 2018). For disputes not resolved through our internal process, we offer alternative dispute resolution (ADR) via eCOGRA and Blexr/CasinoReviews.

2. Eligibility and Account Registration

To use our Royal Panda casino services, you must meet the following requirements:

• You must be at least 18 years of age or the legal minimum gambling age in your jurisdiction, whichever is higher.
• You must not be a resident of any restricted country, including Afghanistan, Curaçao, Cyprus, Ethiopia, Iran, Iraq, Kuwait, Somalia, Syria, the United States of America, or Yemen.
• You must register only one account per person, household, IP address, or shared device.
• All information you provide at registration must be accurate, complete, and up to date.
• You must not act on behalf of any third party when using our services.

We at RoyalPanda reserve the right to verify your identity at any time. This may include requesting proof of identity, proof of address, and proof of payment method. We may suspend or close your account if verification requirements are not met within a reasonable timeframe.

3. Responsible Gaming

Our Royal Panda platform is committed to promoting responsible gambling. We provide tools including deposit limits, session limits, reality checks, self-exclusion, and cooling-off periods. You may contact our support team at help@royalpanda.com to activate any of these features. We strongly encourage all players to gamble only with money they can afford to lose and to treat gaming as entertainment rather than a source of income.

At RoyalPanda, we cooperate with organisations such as GamCare, BeGambleAware, and Gambling Therapy. If you believe you may have a gambling problem, we urge you to seek professional help immediately and to use our self-exclusion tools without delay.

4. Deposits, Withdrawals, and Payment Methods

4.1 Deposits

We accept a range of payment methods at Royal Panda, including Visa, Mastercard, Skrill, Neosurf, Apple Pay, Paysafecard, and other region-dependent cards and e-wallets. Our minimum deposit is approximately $10. All deposits must be made from payment methods registered in your own name.

4.2 Withdrawals

Our RoyalPanda withdrawal processing target is within 24 hours, with a maximum of 5 working days in accordance with our licence obligations. We process withdrawals using the same method as your deposit where possible. Please note that a 5% charge applies to withdrawals of unwagered funds, with a minimum charge of €10. We do not apply a fixed maximum withdrawal cap, but we reserve the right to request additional verification before processing large transactions.

4.3 Currencies

We support several major currencies, including USD, CAD, EUR, NZD, NOK, INR, BRL, and others depending on your region. At Royal Panda, your account currency is set at registration and cannot be changed thereafter.

5. Bonuses and Promotions

5.1 Casino Welcome Offer

Our RoyalPanda welcome offer provides new players with a 100% deposit match up to $1,000 plus up to 2,000 Free Spins, unlocked progressively over 12 weeks. The welcome bonus carries a 35x wagering requirement on the deposit amount, which must be completed within 7 days of claiming the offer. Bonuses expire after 7 days. Cash stakes only qualify for this offer.

5.2 Live Casino Welcome Offer

Separately, our Royal Panda Live Casino welcome offer provides a 100% match up to $1,000 along with $15 in Reward Games on a minimum deposit of $10. This offer carries a 40x wagering requirement.

5.3 Ongoing Promotions

We offer our players a range of ongoing rewards at RoyalPanda, including:

• Lunch Spins: Up to 30 free spins daily, Monday through Friday.
• Bamboo Bonus: A 50% deposit match up to $150 additional, available Thursday through Friday.
• Royal Jackpot: Our exclusive progressive jackpot worth millions, available to qualifying players.
• Royal Panda Loyalty Club: You are automatically enrolled upon registration. Your VIP level rises with real-money play, earning you reloads and exclusive rewards.

5.4 Wagering Contributions

At Royal Panda, not all games contribute equally to bonus wagering requirements. The following contribution rates apply:

• Slots: 100%
• Table Games: 10%
• First Person / Evolution Games: 0%
• Video Poker: 10%
• Live Casino and Crash/Mine Games: 0%
• Blood Suckers / Dead or Alive: 70%

6. Game Offering

We offer over 2,000 titles across slots, live casino tables, game shows, jackpots, video poker, and more at RoyalPanda. Our game library is powered by leading providers including NetEnt, Evolution, Pragmatic Play, Play'n GO, and Microgaming, with new games added monthly. Our live casino experience — recognised with NetEnt's Best Live Casino award in 2019 — is powered by Evolution, featuring roulette, blackjack, baccarat, craps, and live game shows.

7. Mobile Access

Our Royal Panda casino mobile app and browser-optimised platform allow you to access the full game library from any smartphone or tablet. No download is required for browser play. The RoyalPanda app is available for both iOS and Android users, delivering a seamless royal panda casino mobile experience optimised for all screen sizes.

8. Account Security and Responsible Use

You are solely responsible for maintaining the confidentiality of your RoyalPanda login credentials. Our Royal Panda casino login system uses industry-standard encryption to protect your data. You must notify us immediately at help@royalpanda.com if you suspect any unauthorised access to your account. We are not liable for losses resulting from your failure to secure your login details.

9. Limitation of Liability

We at Royal Panda provide our services on an "as is" basis. While we strive to ensure uninterrupted access to our platform, we do not guarantee that our services will be free from errors, interruptions, or technical issues. To the fullest extent permitted by applicable law, our liability to you in connection with your use of our services is limited to the amount deposited in your account at the time the relevant dispute arises.

10. Governing Law and Disputes

These Terms and Conditions are governed by the laws of Malta. Any disputes arising from your use of our RoyalPanda platform shall be subject to the jurisdiction of the Maltese courts. Before initiating formal proceedings, we encourage you to contact our support team at help@royalpanda.com to attempt an amicable resolution. If a dispute cannot be resolved internally, you may refer the matter to eCOGRA or Blexr/CasinoReviews as our designated ADR providers.

11. Contact Us

If you have any questions about these Terms and Conditions, our Royal Panda casino bonus terms, or any aspect of our services, please contact us:

• Email: help@royalpanda.com
• Phone: +46 8 124 11 401
• Data Protection Officer: dpo@leovegasgroup.com

At RoyalPanda, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players. These Terms were last updated in accordance with T&Cs version 2.6.